ANODE · Policies
Shipping Policy
Last updated: October 2, 2026
We ship to the 50 United States and the District of Columbia. Free on orders of $50 or more, $4.95 below that. Here is exactly how it works.
Where we ship
We ship to the 50 United States and the District of Columbia, including Alaska and Hawaii. We do not currently ship to US territories or outside the United States. If an order is placed to a destination we cannot serve, we cancel it and refund it in full.
Orders are packed and shipped by our logistics partner.
Cost
| Order total, before tax | Standard shipping |
|---|---|
| $50 or more | Free |
| Under $50 | $4.95 |
There are no handling fees.
We do not currently offer expedited shipping.
How long it takes
| Step | Time |
|---|---|
| Order processing, from payment to dispatch | 1 to 3 business days |
| Transit, from dispatch to delivery | 6 to 12 business days |
Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday start processing the next business day. Deliveries to Alaska and Hawaii can take longer. Transit times are estimates and are not guaranteed.
The carrier is chosen for each order and named in your shipping confirmation email.
Tracking
As soon as your order ships, we email a shipping confirmation with a tracking link. If you cannot find it, check your spam folder, then write to ginacroisme1@gmail.com.
If we cannot ship on time
We follow the FTC Mail, Internet or Telephone Order Merchandise Rule. If we cannot dispatch your order within the time we gave you, we email you before that time runs out with a new estimated date. You can then choose to wait or to cancel for a full, prompt refund. If you do not answer, we treat a first delay of up to 30 days as accepted, and we cancel and refund any longer delay unless you tell us you want to wait.
Wrong or incomplete address
Please check your address at checkout. If you spot a mistake, write to us right away. We can change it for free as long as the order has not shipped. If a parcel comes back to us because the address was wrong or incomplete, we contact you to arrange a new shipment or a refund.
Parcel lost or late
Contact us if your tracking stops updating, or if your order has not arrived by the end of the delivery estimate we gave you. We open an investigation with the carrier and, if the parcel is confirmed lost, we send a replacement at no cost or refund you in full, your choice.
Marked as delivered but not received
Check around your property, with neighbors and with your building's mailroom, and give it a couple of business days, since carriers sometimes scan parcels early. If it still has not turned up, write to us within 30 days of the delivery scan. We file a claim with the carrier and work it out with you.
Parcel damaged or wrong item
If a parcel arrives damaged, or contains the wrong item, write to ginacroisme1@gmail.com with your order number and photos, ideally within 14 days of delivery. We send the right item at no cost, or refund you, your choice. Reporting later does not remove your warranty rights, described in our Limited Warranty.
Taxes and duties
The total shown at checkout is the total you pay. You are not asked for import duties or customs fees when the parcel is delivered. If a carrier ever asks you for one, do not refuse the parcel: write to ginacroisme1@gmail.com with the receipt and we refund it. Sales tax, where it applies, is shown at checkout.
Returns
See our Returns & Refunds Policy.
Questions about this page: write to ginacroisme1@gmail.com.