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ANODE · operated by AO Digital Ventures LLC

Returns & Refunds Policy

Last updated: October 2, 2026

Not right for you? You have 30 days from delivery to send it back for a refund.

Your 30 day window

You can return a product within 30 days of the date it was delivered. You do not have to give a reason. There is no restocking fee.

Condition of returned products

Metal shows every scratch, and a wallet that has spent a few weeks in a pocket cannot go back on the shelf as new. So here is what we ask:

  • You are welcome to open the box and load a couple of cards to check the size and the feel, the way you would in a store. That is what the 30 days are for.
  • The product comes back unused: no scratches, scuffs or marks, and the elastic not stretched out.
  • It comes back complete, with everything that was in the box: the screws, the hex key and the cash strap where included.
  • Please include the original packaging if you still have it. A missing box alone is not a reason for us to refuse a return.
  • Take your own cards out before you seal the parcel. It happens more than you would think.

A product that has been carried day to day, engraved, modified or loaded past its capacity cannot be returned for a change of mind.

These conditions never apply to a product that arrived damaged, defective or different from what you ordered. Those are always replaced or refunded at no cost to you, used or not.

How to return

  1. Write to ginacroisme1@gmail.com with your order number and the products you want to return.
  2. We send you a return authorization and instructions. We reply within 2 business days.
  3. Pack the products securely and ship them with a tracked service within 14 days of our reply. Return postage for a change of mind is paid by you. Keep the receipt and the tracking number.

Only use the return address we send you with the return authorization. A parcel sent to any other address, including our registered address, may not reach us.

Refunds

  • We inspect the return and issue the refund within 5 business days of receiving it. We email you when it is done.
  • Refunds go back to the original payment method only. After we issue it, your bank or card issuer can need several business days to show it on your statement.
  • You get back the price paid for the returned products, plus any sales tax charged on them. If your whole order is returned, the shipping fee you paid, if any, is refunded as well.
  • If a returned product does not meet the conditions above, we email you photos and explain why before doing anything. You can then choose to have it shipped back to you.

Exchanges

Each product comes in one finish, so there is nothing to swap for a different option on the same order. If you would prefer another finish or another product, return the first one for a refund and place a new order.

Damaged, defective or wrong item

If something arrives damaged, defective, or is not the item you ordered, write to ginacroisme1@gmail.com with your order number and photos. We send a replacement or refund you in full, your choice, and we pay all shipping. You do not need to be inside the 30 day window for a defect covered by our Limited Warranty.

Cancelling before shipment

If your order has not shipped yet, write to us and we cancel it and refund you in full.

Late or missing refund

Check your bank or card account first, then contact your card issuer, since posting can take a few days. If you still do not see it 10 business days after our refund email, write to ginacroisme1@gmail.com and we will send you the refund reference so your bank can trace it.

ANODE is a brand of AO Digital Ventures LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: write to ginacroisme1@gmail.com.